商务电话礼仪英语对话
电话沟通是职场中每位上班族都要接触到的，下面小编整理了英语电话沟通技巧，希望能够帮助大家掌握英美商务人士电话交流的相关礼仪和习惯!
商务电话礼仪英语对话【1】
A: Hello, are you Mr. Black? B: Yes, I am.
A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.
A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK.
(10 minutes to the Galaxy Hotel)
A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?
B: Well, thank you.
A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK.
A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Black. B: Good morning, Amy.
A: Mr. Black, Do you like sandwich ? B: ah.
A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok.
(30 minutes later, came to the company at the gate)
A: This is our company, our company was founded in 1998, Mainly in sales Southeast
Asia souvenirs; We have 282 staffs in total Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.
B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company. A: Well, thank you.
A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?
B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .
(They both went to the Convention and Exhibition Center)
A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.
B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities,
It’s can drive the economic development of Guangxi Develop fast so we want to establish the long-term cooperative relationship with your company. A: I believe you are right . (They smile, the end of the tour.) (Two at the airport)
B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.
A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States. B: Well, thank you, goodbye.
A: okay , I’m looking forward to your come around again. B: Goodbye. A: Goodbye.
商务电话礼仪英语对话【2】
(A：Jan Wise B：Receiver)
A：Hello.Can I speak to Mr.Clark?
B：May I have your name，Please?
A：This is Jan Wise speaking.
B：Hold on，please…I'm sorry，but he's on another line now.
Would you care to hold?
A：Well，I need to leave in a ninute.Could you take a message，Please?
B：Gertainly.
A：It's a little complicated… I'm Mr.Clark's former classmate.
B：OK.
A：I was supposed to meet Mr.Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White's flight arrived late，and I need to pick her upat the airport now…
B：Airport——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o'clock…
A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie's. Bythe way，please tell him not to book the table，I have done it al-ready.
B：Beijing restaurant… Chinese food——OK，Miss Wise，I'll givehim the message.Anything else?
A：That's all.Thank you for trouble taken.Good-bye.
B：Good-bye
关于打电话英语表达方式2
(A：Jim Brown B：Receiver)
A：Hello.This is Jim Brown of the Export Department.May Ispeak to Mr.Wang?
B：I'm sorry，but he is out of the office right now.
A：When will he be back?
B：He should be back at any moment.
A：I wonder if you could give Mr.Wang a message for me?
B：Yes，certainly.Just a minute.I'll get a pen.(Pause)OKay，please carry on.
A：There will be a very urgent meeting at three o'clock and Iwould like Mr.Wang to attend it.
B：OKay，an urgent meeting…three o'clock…May I ask whatit's regarding?
A：Yes.It's regarding the foreign exchange market and our salesstrategy this year.
B：Shall I tell Mr.Wang to prepare any material?
商务电话礼仪英语对话【3】
S: Good morning, Welcome to Cafe Plus, Sir/Madam. What would you like to have?
早上好，欢迎光临尚苑西餐厅。您想吃点什么吗，先生/女士?
C: I would like some eggs.
我想吃鸡蛋。
S: How would you like the eggs to be cooked, fried egg, scrambled eggs, poached eggs or boiled eggs, Sir/Madam?
您要煎蛋，炒蛋，波蛋亦或煮蛋，先生/夫人?
C: I would like fried eggs.
我要煎蛋
S: How would you like the eggs to be fried,sunny side up or over easy, Sir/Madam?
双面煎还是单面煎?
C:Sunny side up please.
单面煎
S:Please wait a moment, it will be ready in a few minutes.
请稍等，几分钟就好。
C:Thank you.
谢谢
S: Your sunny side up fried eggs is ready, Sir/ Madam.
这是您的单面煎蛋。
C:Thank you.
谢谢
S: Is there anything else I can offer, Sir/Madam?
还需要点别的什么吗?
C: No,thank you.
不，谢谢。
Scene 2 - Salad Station:
S: Woul dyou like to have some appetizer, Sir/Madam ?
您想来点开胃菜吗?
We have traditional Caesar Salad, lobster Salad, Smoked Norwegian Salmon,Three Large California Sushi Rolls.
我们有传统凯撒沙拉，龙虾沙拉，烟熏挪威三文鱼和三色加州寿司卷。
C: I would like lobster salad.
我想要来一份龙虾沙拉。
S: Please wait a moment, it will be ready in a few minutes.
请稍等，几分钟就好。
C: Thank you.
谢谢。
S: Would you like something to drink, Sir/Madam? We have different fruit juice for you
choose.
请问您需要什么喝的吗，先生/女士?我们有不同的果汁供您选择。
C:Please give me a glass of apple juice.
请给我一杯苹果汁。
S: Is there anything else I could offer,Sir/ Madam?
您还需要点别的什么吗?
C: No,thank you.
不了，谢谢。
Scene 3 -Carving Station:
C:Excuse me, I would like some roast meat.
打扰，我想吃点烤肉。
S:There are roasted beef, fish and lamb,Sir/Madam?
有烤牛肉、鱼肉和羊肉，您喜欢哪样呢?
C: Which would you like to recommend?
你有什么好推荐的吗?
S: All of them are very delicious, I would like to recommend the roasted lamb.
都不错，我推荐您尝试一下我们的烤羊肉。
C: No,I don't like lamb.
不，我不喜欢羊肉。
S: May I suggest roast fish to you?It is healthy,high protein but low fat.
烤鱼怎么样，健康，高蛋白低脂。
C:That's great.
好吧。
S: It may take several minutes, shall I deliver it to your table once it cooked, Sir/Madam?
可能需要几分钟烤。烤好后我帮您送到您的位子上好吗?
C:Thank you.
谢谢。
S: We also have some condiments for the roasted meat,such as fresh garden vegetables fresh asparagus tips or mixed seasonal Salads plus mashed potatoes.
我们还有一些配菜可供选择，例如新鲜蔬菜，芦笋或者什锦沙拉配土豆泥。
拓展：
场景对话一：见面问好。
Caroline: Nice to meet you, Cindy. I’m Caroline, HRD of the company. Please have a seat.
Caroline: 很高兴认识您Cindy。我是人力资源总监Caroline，请坐。
Cindy: Nice to meet you, Ms. Caroline.
Cindy: 您好Caroline女士。
场景对话二：测试应聘者对公司的了解程度。
Caroline: From reviewing your resume, I can see that you performed excellently in school.What I want to know is why you think you’re right for this job.
Caroline: 从您的简历，我可以看出您在校时很优秀。我想知道为什么您认为您适合这份工作。
Cindy: I am always interested in news coming from your industry, and I’m deeply impressedby your company’s sales performance. To have risen 200-percent in the domestic market overjust the past three years is an incredible feat. I also admire and agree with the employeedevelopmental values that the company has adopted. I find that my personal goals and ideasabout business operations fit perfectly with the companys goals and mission statement.
Cindy: 我一直关注您们行业的新闻，公司在过去三年里中国市场的业绩增长了两倍，这给我留下了很深的印象。同时我也很喜欢贵公司培养员工的企业文化。我觉得我的个人发展目标、商业理念和公司的目标完全吻合。
Caroline: So you are well aware of our company. It appears that you have done your fairshare of research.
Caroline: 您对我们公司很了解，看来您提前做了很多功课啊。
Cindy: Yes, in addition to judging whether I am the right fit for C&C, I believe that its alsocrucial for me to know if this company is right for me. Ive been impressed by the service providedhere by everyone from the receptionist to the assistant. I am confident that I will have a veryrewarding and successful career here.
Cindy: 是的，除了判断我是否符合C&C的要求外，了解公司是否适合我也很关键。从前台到助理的接待都给我留下了深刻印象，我觉得我在这儿能开创有价值而且成功的事业。
场景对话三：团队合作。
Caroline: Commitment to the company and the team is very important to us here.
Caroline: 在我们这里，对公司以及团队的责任是非常重要的。
Cindy: I am very responsible. Whenever I have been assigned to complete a certain task, myteacher and classmates could always count on me to achieve the stated task. There is also noneed to remind me of what I should do. I enjoy intermingling and doing things with others.
Cindy: 我很有责任心，如果让我负责一件事，老师和同学们都会很放心。而且我用不着别人提醒我该做什么。我喜欢与人相处，以及和别人一起做事情。
场景对话四：个人职业发展计划。
Caroline: So what are your career objectives? And how do you perceive your owndevelopment if you were to assume this position?
Caroline: 那您的事业目标是什么？如果您获得了这个职位，您对自己的发展有什么想法？
Cindy: I expect to have a good opportunity to put all of my knowledge into practice. I am adoer and I can contribute a great deal to the company. I hope that within five years, I could leadan energetic and productive marketing team.
Cindy: 我希望得到很好的实战机会。我是个实干者，我能为公司贡献很多。我希望在五年内，我能够领导一支有活力及高效率的市场团队。
场景对话五：人际关系。
Caroline: As a fresh graduate, what do you think is the most essential factor to establishingand maintaining a good relationship with your future boss?
Caroline: 您现在刚刚毕业，您认为和您未来的老板能够建立并保持良好关系的最主要因素是什么？
Cindy: All the supervisors have rich experience. So first of all I will obey the demands of thesupervisors. Secondly, I will ask their advice and maintain an open mind. Thirdly, when there arequestions, I will communicate in-depth with my supervisors to achieve a functional and propersolution.
Cindy: 领导都是工作经验很丰富的人。首先我要服从领导的工作安排。第二呢，要虚心求教。第三，万一碰到疑问，我会及时跟领导深入沟通，找到一个合理的解决方案。
场景对话六：应聘者提问时间到。
Caroline: Good, then do you have any question about our company?
Caroline: 好的，对于公司，您有什么问题吗？
Cindy: Could you tell me something about your training program?
Cindy: 能否介绍一下您们的培训制度？
Caroline: In brief, we offer both in-house and off-site training to our AP or U.S. headquarters.We have a few daylong training sessions for topics like business writing skills and software training.These sessions are available to everyone who applies. We also have a variety of other programsbased on each work function. Our program is essentially a job-rotation program, and we believe itis more effective than traditional on-the-job training.
Caroline: 简单来说，我们既有在岗培训，也有去亚太总部或美国总部专门培训。我们采用整日课程来进行商务写作和软件操作一类的培训。每个人都可以申请参加。我们还针对各个职能安排了多种多样的课程。我们的课程主要是轮岗，我们相信这比传统的在职培训要有效的多。
Cindy: It sounds attractive!
Cindy: 听上去真的很吸引人啊！
场景对话七：问面试者的价值观。
Caroline: Lastly, what’s your main consideration in your current job hunt?
Caroline: 最后，您选择工作时主要考虑哪个方面？
Cindy: Potential growth opportunity. If a potential job does offer me an opportunity to growand mature, I will find it very easy to devote my career to executing my responsibilities at thehighest level. I believe that your company will be a perfect place for me to grow and develop!
Cindy: 潜在的发展机会。如果一个工作能够让我有发展和成熟的机会，我就会更容易地全身心投入去完成我的职责。我相信贵公司将是我成长和发展的良好平台！
场景对话八：结束语。
Caroline: I also hope to have the chance to get to know you better in the future.
Caroline: 好的，我也希望有机会更加详细地了解您。
Cindy: Thank you for your time. I am looking forward to the next interview.
Cindy: 谢谢您的时间。我期待着下一次面试的通知。
